The Royal Geographical Society of Queensland Inc

E-Commerce Policies and Practices

a Contact details: The Royal Geographical Society of Queensland Inc 237 Milton Road, Milton Qld 4064, Australia phone: + 617 3368 2066 fax: + 617 3367 1011 email: execofficer@rgsq.org.au ABN 87 014 673 068
b Description of goods and services: Schools may purchase student entries into the Australian Geography Competition. This Competition is fully described on the website, see in particular the page Information for Schools. The cost is AUD $4.00 per student (GST exempt).
c Shipping practices and delivery policy: We send the question packs for the Australian Geography Competition Australia-wide using Australia Post, on the dates specified on the Dates page of the website. The stated deadline to receive entries is one the Dates page. At the Society's discretion, we accept late entries and schools should contact us by phone or email to discuss this. We aim to post questions packs to schools whose entries are received after the general postage date by the next business day. Delivery times follow Australia Post guidelines for large letters and parcels, with the size of the package depending on the number of students entered. Postage to Australian schools is included in the cost of AUD $4.00 per student. Non-Australian schools should contact us by email for postal charges, before paying.
d Transaction currency and pricing policy Our prices are in Australian dollars (AUD). The fee for the Australian Geography Competition is exempt from GST as it is a non-commercial activity of a charity. The price for each year's Competition is fixed.
e Total costs of goods or services All prices displayed on this website include postal charges within Australia. The cost to enter the Australian Geography Competition is exempt from GST as it is a non-commercial activity of a charity. Non-Australian schools should contact us by email for postal charges, before paying.
f Card types Payments by Visa or Mastercard are accepted.
g Customer services policy The Royal Geographical Society of Queensland Inc is committed to providing excellent customer service and quality products. We have organised the Australian Geography Competition since 1995. Question packs have always been posted on the specified days to schools entering by the deadline. We try very hard to accommodate schools which have missed the deadline so that their students may enter. We endeavour to respond to your queries by the next business day. If we receive your entry after the deadline, and too late to post question packs to you, we will notify you in 2 business days of this. If payment has been made, a full refund will be given.
h There are no known export restrictions.
i Refund/return policy Our refund policy is stated in our website's FAQ. If a school wishes to decrease the number of students entered, or to withdraw its entry, we must receive notification of this by email or fax by the time and date specified in the FAQ. In such cases, a refund will be made, less a $30.00 handling fee. No refund will be given if notification is received after this time.
j Consumer data policy The Royal Geographical Society of Queensland Inc keeps your details private. We do not pass on/sell/swap any of your personal details. We use this information to communicate with you about the current Competition and future Competitions. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site.
k Security capabilities and policy When purchasing from The Royal Geographical Society of Queensland Inc your financial details are passed through a secure server operated by eWAY (www.eway.com.au). This payment gateway is externally audited each year to ensure it is Tier 1 PCI-DSS (Payment Card Industry Data Security Standard) compliant, the highest level of compliance mandated by the major credit card schemes. Credit card data stored by eWAY is encrypted using Ingrian devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure. If you have any questions regarding our security policy, please contact us on execofficer@rgsq.org.au.